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Get immediate help from STCU on secure LiveChat instant messaging

Get an immediate -- and secure -- answer to your questions about loans, account transactions, and more when you use LiveChat instant messaging to contact an STCU Member Service Representative.

  • Click on the LiveChat link. You'll find near the top of many STCU web pages.
  • Available 8 a.m. to 5 p.m. weekdays.

Click to LiveChat now!

LiveChat security
Instant messaging is more than just a great convenience; it's also completely secure! It's the one place you can exchange specific account information with STCU without fear of giving anything away to a cybersnooper.

Your chat is encrypted just like your STCU online banking account information, and chat transcripts are protected in a secure "vault" inaccessible to hackers. 

LiveChat privacy
To protect your privacy, we use strict verification procedures to identify all LiveChat inquiries. And STCU will not initiate an instant message dialog, or disclose any LiveChat identity to a third party.

E-mail security
At this time, e-mail between you and STCU IS NOT secure. For your protection, we recommend that you never transmit passwords, PINs, member numbers, account balances, or any other private and confidential information by e-mail. Should you need to exchange confidential information with STCU, please call, visit a branch location, or use LiveChat.

Quick contacts

Washington: (509) 326-1954
Idaho: (208) 619-4000
Toll-free: (800) 858-3750

P.O. Box 1954
Spokane, WA 99210-1954

Holiday schedule

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Dec. 24, closing 3 p.m. when on a business day 
  • Christmas Day