How to contact us

Contact an STCU member service representative

Washington: (509) 326-1954
Fax (509) 344-2190 

Idaho: (208) 619-4000
Fax (208) 457-9431

Toll-free: (800) 858-3750

See all branches

Telephone hours
7:30 a.m. - 5:30 p.m. Monday-Thursday
7:30 a.m. - 6 p.m. Friday

Email: info@stcu.org
More email addresses

STCU routing number: 325182700.

Online loan application

Lending hours: Call (509) 326-1954 between 7:30 a.m. and 6 p.m. weekdays to contact an STCU loan officer. (If you get the voice-automated system, select the "loan option" to direct your call to our Lending Center.)

Telephone banking

A 24-hour touchtone account access and information system. Call (509) 326-3971 or toll-free at (800) 634-0311, and follow the prompts. More 

Report lost or stolen card

Report lost or stolen STCU debit cards at (888) 241-2510; International (909) 941-1398.

Report lost or stolen STCU credit cards at (800) 858-3750.

Quick contacts

Washington: (509) 326-1954
Idaho: (208) 619-4000
Toll-free: (800) 858-3750

STCU
P.O. Box 1954
Spokane, WA 99210-1954

Holiday schedule

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Dec. 24, closing 3 p.m. when on a business day 
  • Christmas Day

Fraud monitoring

For your protection, STCU's fraud monitoring service may call you if unauthorized use of your credit or debit cards is detected. Fraud monitoring calls originate only from one of two numbers: (877) 276-3721 and (866) 518-0213.

Fraud text alerts: For free text alerts when suspicious transactions are identified, register here