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Which PFM tools and download methods are compatible with STCU online banking?

STCU supports Intuit products and works with Intuit on troubleshooting and connection issues. These personal financial management (PFM) tools are typically capable of performing automated transaction downloads from STCU:

  • Quicken for Windows/Mac
  • QuickBooks Windows/Mac
  • Quickbooks Online
  • Mint.com*

*Note: STCU provides limited troubleshooting assistance for platforms not owned by Intuit. If you are experiencing troubles downloading transactions to any of the PFM programs or sites listed above, we encourage you to first contact the maker of the program or site to handle technical support for their specific product.

STCU is not able to provide instructions on how to operate your PFM program or sites. In addition, Intuit has discontinued some older versions of Quicken and QuickBooks, which may no longer function properly or support transaction downloads.

How do I download transactions from online banking to my financial software?

Transactions in online banking dating two years back to the present can be downloaded. To download transactions from STCU online banking:

  1. Log into online banking.
  2. From the Dashboard, select the account from which you'd like to download transactions.
  3. If you downloaded STCU transactions to your financial software prior to May 13, 2014, you may want to add a date filter before each download. Doing so will help avoid duplicating old transactions, and allow your financial software to more quickly download new transactions. To download transactions for a specific date range, click the Filter button located just below the Transactions tab, and choose one of the custom search options listed. Click the red Search button to update the results. Note: Transactions dated older than August 8, 2011, are not available for download.
  4. Click the export button located to the right of the printer icon. A pop-up box will appear with four different export formats available: Quicken WebConnect (QFX), Comma-Separated Values (CSV), Open Financial Exchange (OFX), or QuickBooks (QBO).
  5. Select the desired export format and click Export.

If you receive a browser warning message, indicating the file may be cached, click OK on the warning message.

If you receive an option to Open, Save, or Cancel, click the Open option. If you don't receive such a message, you may need to locate and open the file from your browser's download folder.

If you are downloading a Quicken or QuickBooks file, the program should automatically recognize the file and download the transactions. If this is the first time you have downloaded transactions from this account, read and follow any windows or messages your financial program presents during the download process as they will be critical to ensuring your STCU accounts are linked to your program properly.

Repeat the steps above on any additional accounts you wish to download. The steps above will work for all STCU account types.

If you are a Quicken or QuickBooks Online user, and your program supports Express Web Connect downloads, the connection method for many of your STCU accounts can be upgraded from Web Connect (the manual download process described above) to Express Web Connect (an automated download process) the next time you use the One Step Update feature, after having completed the steps above. Express Web Connect will allow you to update multiple accounts at once without leaving Quicken or QuickBooks Online.

STCU credit cards do not support Express Web Connect; use the steps outlined above to download credit card transactions into Quicken or QuickBooks. In the future, we hope to make credit card information available for automated downloads with STCU online banking. Many other STCU loan accounts may support Express Web Connect. We recommend that you manually download transactions if your financial program does not upgrade the download connection to Express Web Connect.

Why won't Quicken or QuickBooks download my transactions?

(Before attempting the steps below, check to make sure your version of Quicken is up to date by visiting Quicken Update Support.)

If using an up-to-date version of Quicken, try these troubleshooting steps below to correct issues with Quicken transaction downloads:

Step #1: Quicken may be trying to connect to our previous online connection. To make sure Quicken is downloading from the correct "financial institution" name:

  1. Right click on the account.
  2. Choose "Edit Account" or "Edit Account Details."
  3. For STCU personal online banking and Legacy business online banking, ensure that the financial institution name says "Spokane Teachers Credit Union-new." (The "-new" must be in the name).
  4. For STCU business online banking, ensure the financial institution name says “STCU Business” for Web Connect or Direct Connect.
  5. If it doesn't match this, deactivate each account, change the financial institution name, and reactivate each account.

Step #2: If the financial institution name is correct, try completing an Update Now process rather than the usual One Step Update process.

Step #3 If you are still getting an error, you must deactivate and reactivate your accounts in order to re-sync them. Linked below are instructions provided by Quicken on how to do so:

Deactivate online banking services for a Quicken account

Deactivate online banking services for a QuickBooks account

Quicken only: Activate an account for online services

Why must I deactivate and reactivate my accounts for Quicken to download my transactions?

STCU and many other financial institutions that use Quicken's connection method experience similar problems, and must rely on deactivating and reactivating Quicken accounts on a periodic basis. Intuit is aware of this problem and is working to find a solution. If you've been affected by this issue, we encourage you to contact Quicken Support and request that they review your Quicken log files to determine the cause of the connection failure.

Why are today's transactions not downloading into Quicken?

When you download your transactions from online banking into Quicken, the file will only include transactions from the previous business day and backwards. The current day transactions will not be available for download until the next business day.

However, if Quicken is still not downloading transactions from a previous business date, it is possible that the Quicken program is experiencing a common One Step Update connection error. To resolve this, complete the following steps in Quicken:

  1. Click on one of your STCU accounts in Quicken to view your transaction register.
  2. Just above your transaction register, on the right side of the screen, click on the "Account Actions" button.
  3. Click "Update Now."
  4. Follow Quicken's on-screen prompts to update transactions as usual.

Using the "Update Now" tool instead of the "One Step Update" tool accomplishes the same result,  but tends to encounter fewer errors.

If Quicken in still not downloading transactions from the previous date, you must re-sync your accounts by deactivating and reactivating them. Open the links below for Quicken's instructions:

  1. Deactivate online banking services for a Quicken account
  2. Activating an account for online services

Why must I deactivate and reactivate my accounts for Quicken to download my transactions? 

Quicken's connection method, known as Express Web Connect, is prone to errors. The issue is even deeper rooted in the way that OFX requests (the computer language that Quicken issues) get passed back and forth between your computer and Intuit's system within an Express Web Connect environment. Many financial institutions that use Quicken's Express Web Connect experience similar problems, and must deactivate and reactivate Quicken accounts on a periodic basis. Intuit is aware of these problems and says it is working to find a solution. If you've been affected by this issue, we encourage you to contact Quicken Support and request that they review your Quicken log files to determine the cause of the connection failure.

What do I do if I am having trouble connecting my accounts with Mint?

If you get an "Account not found" message from your Intuit online product, such as Mint.com, Quicken Online, or QuickBooks Online, there may be a disclosure that you have not yet approved on STCU's website. Log into your STCU account and check to see if you have agreed to all disclosure pages presented when you sign in. After agreeing to the terms, sign back into your Intuit online product and try syncing your accounts once more.

If you still cannot sync your accounts to your Intuit online product, please contact Intuit directly using the support links provided within your product. For Mint.com users, click on the Get Help link in the upper right area of the Mint.com website.

What do I need to do to set up my STCU accounts in QuickBooks?

Four steps are required to set up your accounts in QuickBooks for transaction download functionality:

  1. You must register your QuickBooks software.
  2. You must have your STCU online banking account fully established.
  3. You'll need your online banking member number.
  4. You'll need your online banking password, which must be between 8 and 32 characters and is case sensitive.

What is the online banking feature of Quicken and QuickBooks?

The online banking feature of Quicken and QuickBooks allows you to receive transaction downloads directly from your STCU accounts. Transaction downloads help keep your accounts up-to-date, improve the accuracy of your recordkeeping, and simplify reconciling your monthly statements.

You can download transactions from STCU directly into Quicken or QuickBooks and compare STCU's records to your own. When a check clears, your account or a debit card purchase is processed, and you'll get the details the next time you download. Note: The download file will only include transactions from the previous business day and backwards. Current day transactions will not be available for download until the next business day. Quicken and QuickBooks also have the ability to automatically download your transactions on a scheduled basis, saving you time.

Which versions of Quicken are discontinued?

In accordance with Intuit's Quicken discontinuation policy, online services and technical support for the following versions of Quicken are no longer available:

  • Quicken 2013 and earlier for Windows
  • Quicken Essentials and Quicken 2014 and earlier for Mac

What does this mean for my Quicken downloads on my STCU accounts?

When Intuit discontinues a Quicken product, it stops providing technical support for the product. It may also no longer support certain services for that product, including downloading financial data from your bank, credit union, credit card, brokerage, 401(k), or mutual fund accounts; online bill pay; stock quotes, news headlines, and other financial information into Quicken; uploading portfolio information from Quicken to Quicken.com; access to the investing features on Quicken.com, including portfolio tracking, any watch lists you have created, One-Click Scorecard, Stock Evaluator, and Mutual Fund Evaluator.

What can you do to maintain online services?

When a Quicken product is discontinued, it doesn't always mean that you can no longer download transactions. In some cases, you may be able to manually download transactions from STCU using Web Connect (a.k.a.- OFX file imports). Learn how to download transactions from online banking to your financial software using Web Connect.

However, STCU cannot guarantee compatibility for discontinued products and, therefore, cannot provide technical support for discontinued products. The easiest way to ensure your ability to continue using Quicken Online Services, and to maintain access to technical support from Intuit representatives, is to upgrade to a newer and supported version of Quicken. 

To upgrade your version of Quicken, visit http://www.intuit.com. For additional information and answers to frequently asked questions, please review the Quicken Discontinuation Policy.


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