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Which PFM tools and download methods are compatible with STCU's Online Banking system?

To the best of our knowledge, the following Personal Financial Management (PFM) tools, are capable of performing automated Express Web Connect transaction downloads from STCU. We formally support Intuit products and have a working relationship with them for enhanced troubleshooting and connection assistance:

  • Quicken for Windows (2012 and later)
  • Quicken for Mac
  • Quickbooks Online
  • Mint.com
  • Acorns*

*Note: Although we do not formally support Acorns, as mentioned above, we do support any entity that uses Express Web Connect transaction downloads from STCU, and Acorns does use this supported download method. We will have more limited troubleshooting assistance available for platforms that are not owned by Intuit, however, you are more than welcome to use other products that support this download method and we will do our best to assist you.

If your PFM tool is not in the list above, you may still be able to download transaction files manually from STCU's website through an import process typically referred to as just Web Connect (as it is not "Express" or automated like process described above.) In order to do so your PFM tool must be able to import a transaction file in one of formats STCU supports (most PFM tools use OFX format.) Such PFM tools which may be capable of performing Web Connect transaction file imports from STCU (but not capable of performing automated Express Web Connect transaction downloads from STCU) include, but are not limited to:

  • Quicken 2010 (and earlier) for Windows
  • Quicken 2007 (and earlier) for Mac
  • Quickbooks for Windows
  • Quickbooks for Mac
  • iBank
  • Gnu-cash
  • BugdetPulse
  • Ace Money

Note: If you are experiencing troubles downloading transactions to any of the PFM programs or sites listed above we encourage you to first contact the maker of the program or site as they are far better equipped to handle technical support for their specific product. STCU is not able to provide instructions on how to operate the PFM program or site you may be using. STCU is only able to ensure the operation and accuracy of Web Connect and Express Web Connect download methods, and instruct users on what information is needed to access that information from STCU's online banking system.

Keep in mind that some older versions of Quicken and QuickBooks have been discontinued by Intuit and therefore may no longer function properly or support transaction downloads. See "Which versions of Quicken are discontinued" to learn more.

How do I download transactions from online banking to my financial software?

Transactions in online banking dating 2 years back to present can be downloaded.

To download transactions from STCU online banking:

  1. Log in to online banking.
  2. From the Dashboard, select the account from which you'd like to download transactions.
  3. If you downloaded STCU transactions to your financial software prior to 5/13/2014, you may want to add a date filter before each download. Doing so will help avoid duplicating old transactions, and allow your financial software to more quickly download new transactions. To download transactions for a specific date range, click the Filter button located just below the Transactions tab, and choose one of the custom search options listed. Click the red Search button to update the results. Note: Transactions dated older than 8/8/2011 are not available for download.
  4. Click the export button located to the right of the printer icon. A pop-up box will appear with four different export formats available: Quicken WebConnect (QFX), Comma-Separated Values (CSV), Open Financial Exchange (OFX), or QuickBooks (QBO).
  5. Select the desired export format and click Export.

If you receive a browser warning message indicating the file may be cached, click OK on the warning message.

If you receive an option to Open, Save, or Cancel, click the Open option. If you don't receive such a message, you may need to locate and open the file from your browser's download folder.

If you are downloading a Quicken or QuickBooks file, the program should automatically recognize the file and download the transactions. If this is the first time you have downloaded transactions from this account, be certain you read and follow any windows or messages your financial program presents during the download process as they are critical to ensuring your STCU accounts are linked to your program properly.

Repeat the steps above on any additional accounts you wish to download.

The steps above will work for all STCU account types. If you are a Quicken or QuickBooks Online user and your program supports Express Web Connect downloads, the connection method for many of your STCU accounts can be upgraded from Web Connect (the manual download process described above) to Express Web Connect (an automated download process) the next time you use the One Step Update feature after having completed the steps above. Express Web Connect will allow you to update multiple accounts at once without leaving Quicken or QuickBooks Online.

STCU credit cards do not support Express Web Connect and must therefore use the steps outlined above in order to be downloaded into Quicken or QuickBooks. Our goal is to improve this functionality and make credit card information available for automated downloads in future upgrades of our online banking system. Many other STCU loan accounts may support Express Web Connect. We recommend that you manually download transactions if your financial program does not upgrade the download connection to Express Web Connect.

Why won't Quicken or QuickBooks download my transactions?

Note: Before attempting the steps below, check to make sure your version of Quicken is up to date by visiting Quicken Update Support.

If your version of Quicken is up to date, use the troubleshooting steps below to correct the issue with Quicken downloading your transactions.

Step #1: In order for Intuit products to function you will want to be sure Security Questions is your preferred authentication method. We are working to improve this process so that users of Quicken, QuickBooks Online, or Mint.com are able to use a different preferred authentication methods. Visit log-in support for instructions on how to change your preferred authentication method.

Step #2: It is possible Quicken may still be trying to connect to our previous online connection. To make sure Quicken is trying to download from the correct Financial Institution name:

  1. Right click on the account.
  2. Choose "Edit Account" or "Edit Account Details".
  3. Ensure the Financial Institution name says "Spokane Teachers Credit Union-new" (the portion that says "-new" must be in the name).
  4. If it doesn't match this, deactivate each account, change the Financial Institution name, and reactivate each account.

Step #3: If the Financial Institution name is correct, try completing an Update Now process rather than the usual One Step Update process:

Quicken 2010 and later:

  1. Click on the account.
  2. Click on the Account Actions button, located just above the transaction register on the right hand side of the screen.
  3. Click Update Now.
  4. Complete the remainder of the update process.

Quicken 2009 and earlier:

  1. Click on the account.
  2. Click on the Banking tab.
  3. Click on the Update Now button, located on the 2nd row of banking tab options (should be just below "Summary" and to the right of "Write Checks").
  4. Complete the remainder of the update process.

Step #4 If you are still getting an error, you must deactivate and reactivate your accounts in order to re-sync them. Linked below are instructions provided by Quicken on how to do so:

Deactivate Online Banking Services for a Quicken Account or

Deactivate Online Banking Services for a QuickBooks Account or

Quicken only: Activating an Account For Online Services

Why must I deactivate and reactivate my accounts in order for Quicken to download my transactions?
The simple answer is that Express Web Connect (the connection method that Quicken uses to download transactions from STCU) is somewhat error prone when it comes to interacting with Quicken. The issue is even deeper rooted in the way that OFX requests (the computer language that Quicken issues) get passed back and forth between your computer and Intuit's system within an Express Web Connect environment. Many other financial institutions that use Express Web Connect experience similar problems with Quicken, and must rely on deactivating and reactivating Quicken accounts on a periodic basis. Intuit is aware of these problems and has assured us they are actively working to find a solution to the issue. If you've been affected by this issue, we encourage you to contact Quicken Support and request that they review your Quicken log files in order to determine the cause of the connection failure.

Why are today's transactions not downloading into Quicken?

When you download your transactions from online banking into Quicken, the file will only include transactions from the previous business day and backwards. The current day transactions will not be available for download until the next business day.

However, if Quicken is still not downloading transactions from a previous business date, it is very possible that the Quicken program is experiencing a common One Step Update connection error. To resolve this, complete the following steps in Quicken:

  1. Click on one of your STCU accounts in Quicken to view your transaction register.
  2. Just above your transaction register, on the far right hand side of the screen, click on the Account Actions button.
  3. Click Update Now.
  4. Follow Quicken's on-screen prompts which will update transactions as usual.

Using the Update Now tool instead of the One Step Update tool accomplishes the same result but tends to encounter fewer errors.

If Quicken in still not downloading transactions from the previous date, you must deactivate and reactivate your accounts in order to re-sync them. Linked below are instructions provided by Quicken on how to do so:

  1. Deactivate Online Banking Services for a Quicken Account
  2. Activating an Account For Online Services

Why must I deactivate and reactivate my accounts in order for Quicken to download my transactions? The simple answer is that Express Web Connect (the connection method that Quicken uses to download transactions from STCU) is somewhat error prone when it comes to interacting with Quicken. The issue is even deeper rooted in the way that OFX requests (the computer language that Quicken issues) get passed back and forth between your computer and Intuit's system within an Express Web Connect environment. Many other financial institutions that use Express Web Connect experience similar problems with Quicken, and must rely on deactivating and reactivating Quicken accounts on a periodic basis. Intuit is aware of these problems and has assured us they are actively working to find a solution to the issue. If you've been affected by this issue, we encourage you to contact Quicken Support and request that they review your Quicken log files in order to determine the cause of the connection failure.

What do I do if I am having trouble connecting my accounts with Mint.com?

If you get a message from your Intuit online product (such as Mint.com, Quicken Online, or QuickBooks Online) stating "Account not found", there may be a disclosure to which you haven't agreed on STCU's website. Please login to your STCU account and ensure you have agreed to any disclosure pages that are presented when you sign in. After doing so, sign back into your Intuit online product and try syncing your accounts once more.

You may also find that Mint will prompt you multiple times to answer your STCU security questions. This is expected as Mint becomes reacquainted with your STCU accounts or if you change your security questions. In time, Mint will have re-learned all your STCU security questions and should be able to sync your STCU transactions without trouble.

If you still cannot sync your accounts to your Intuit online product, please contact Intuit directly using the support links provided within your product. For Mint.com users, click on the Get Help link in the upper right hand portion of the Mint.com website.

What do I need to do in order to set up my STCU accounts in QuickBooks?

In order to successfully set up your accounts in QuickBooks for transaction download functionality, four things are required.

  1. You must register your QuickBooks software. If you haven't registered your software, you will be unable to successfully set up this functionality.
  2. You must have your STCU online banking account fully established.
  3. Your online banking member number.
  4. Your online banking password, which must be between 8 and 32 characters and is case sensitive.

What is the online banking feature of Quicken and QuickBooks?

The online banking feature of Quicken and QuickBooks allows you to receive transaction downloads directly from your STCU accounts. Transaction download helps you keep your accounts up-to-date, improves the accuracy of your recordkeeping, and simplifies reconciling your monthly statements. You can download transactions from STCU directly into Quicken or QuickBooks and compare STCU's records to your own. When a check clears your account or a debit card purchase is processed, you'll get the details the next time you download. (Note: The download file will only include transactions from the previous business day and backwards. Current day transactions will not be available for download until the next business day.) Quicken and QuickBooks also have the ability to automatically download your transactions on a scheduled basis -- just another convenient time-saver right at your fingertips!

As of January 31, 2011, Microsoft no longer supports its "Direct OFX" and "active statement" features in Microsoft Money, so for users of that software no capabilities similar to what Quicken and Quickbooks offer are available after that date.

Which versions of Quicken are discontinued?

In accordance with Intuit's Quicken discontinuation policy, online services and technical support for the following versions of Quicken are no longer available:

Quicken 2013 and earlier for Windows

Quicken Essentials and Quicken 2014 and earlier for Mac

What does this mean for my Quicken downloads on my STCU accounts?

When Intuit discontinues a Quicken product, they no longer provide technical support for the product. They may also no longer support certain services for that product including downloading financial data from your bank, credit union, credit card, brokerage, 401(k), or mutual fund accounts; online bill pay; downloading stock quotes, news headlines and other financial information into Quicken; uploading portfolio information from Quicken to Quicken.com; access to the investing features on Quicken.com, including portfolio tracking, any watch lists you have created, One-Click Scorecard, Stock Evaluator and Mutual Fund Evaluator.

What can you do to maintain Online Services?

When a Quicken product is discontinued it doesn't always mean that you can no longer download transactions. In some cases, you may be able to manually download transactions from STCU using Web Connect (a.k.a.- OFX file imports). Learn how to download transactions from online banking to your financial software using Web Connect. However, STCU cannot guarantee compatibility for discontinued products and therefore cannot provide technical support for discontinued products. The easiest way to ensure your ability to continue using Quicken Online Services and to maintain access to technical support from Intuit representatives is to upgrade to a newer and supported version of Quicken. Intuit is committed to delivering the best possible products, service and security to its customers. Discontinuation of online services for older Quicken versions allows Intuit to focus its resources on more effectively supporting its current products, which are used by the majority of Quicken customers.

To upgrade your version of Quicken, visit http://www.intuit.com.

For additional information and answers to frequently asked questions, please review the Quicken Discontinuation Policy.


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