Open hours, financial relief, and other help.
Most STCU branch locations are providing full service to members, with scheduling and social-distancing restrictions. Members needing financial relief can get help!
Locations and drive-throughs.
Face masks and coverings.
Appropriate face coverings are required in STCU lobbies, under the state of Washington’s COVID-19 guidelines. Our staff are wearing them in all STCU locations in Washington and Idaho.
If a face covering is not a good option for you, please consider one of these safe and convenient alternatives for accessing your STCU accounts: online banking and the STCU mobile app, or telephone banking.
Where's my relief payment?
The federal government on January 4, 2021, began issuing a second round of relief payments — also referred to as stimulus checks — to millions of Americans who also received them in 2020.
During that first week, the IRS issued thousands of payments to STCU members, but for many, it can take weeks for payments to arrive, depending on your situation.
Use the IRS "Get My Payment" app to track government payments to you.
The credit union has no control over the timing of these automatic payments, though by logging into STCU online banking, you can check if a direct deposit is about to be made to your account. Here's how:
How to check on pending deposits.
To check on pending deposits to your STCU accounts, use the Self-service app in online banking. It's faster than calling the credit union!
1. Log into your STCU online banking account.
2. Go to "Self-service."
3. Choose "View pending direct deposits." Check to see if you have any pending deposits. If not today, then check again tomorrow.
STCU does not put a hold on deposit of government checks, so as soon as your funds are deposited by the IRS, you can access the funds.
If you are a former Umpqua Bank customer, we've got you covered! STCU and Umpqua have a process in place to move direct deposits into your new STCU account within one business day. You do not need to take any additional steps to make that happen.
Finally, STCU does NOT cash stimulus checks from nonmembers. Stimulus checks are not exempt, meaning they are subject to levied garnishments, unpaid child support, and so on. Those not eligible for stimulus checks, according to IRS, may include anyone claimed as a dependent on another's taxes such as college students, disabled adults, and senior citizens supported by their children. Consult your tax advisor.
Learn more about economic relief payments from the IRS.
Bank from home.
Online banking and the STCU mobile app.
- Check balances
- Pay bills
- Make transfers
- Deposit checks
- View statements
- Open accounts
- Send us a secure message
- Use mobile deposit to deposit checks from your phone
Use voice- or keypad-activated telephone banking to:
- Check your balances
- Transfer funds
- Search for cleared checks and deposits
- And more!
Reach out from home.
For your convenience, we offer multiple ways to get in touch with STCU. If you need help with anything you can:
Experiencing financial hardship during the pandemic? Let us know as soon as possible.
Consumer loans, credit cards, and mortgages
If you have existing STCU loans and have experienced loss of income or other financial hardship during the pandemic, complete this form to talk to STCU's Financial Relief Solutions (FRS) team. Although every situation is unique, we may be able to defer payments on STCU loans and set up repayment programs to fit your budget.
Need a loan to tide you over? View our loan options.
The credit union is one of the safest places to keep your money. All deposits at STCU are federally insured up to $250,000 per account by NCUA, and continue to earn dividends regardless of public health concerns or Wall Street panic. Learn how you can insure up to $2.5 million!
Should I withdraw extra cash?
Some people say you should withdraw cash to protect yourself during the coronavirus outbreak. We wonder, why? Read the STCU MyLife MyMoney blog to learn why withdrawing extra cash may actually be your worst possible move during a disaster.
Public health and safety.
STCU is designated as an "essential" business. Many of our employees are working from home, while others are serving members in our network of branch locations.
STCU employees follow the Centers for Disease Control guidelines for preventing the spread of illness, and our branch locations are receiving extra sterilization and hand sanitizer. We're also sterilizing back office areas for employees and increasing our orders of soap, paper towels, and sanitizers.
"Our first concern is the health and safety of our staff and members," said Ezra Eckhardt, STCU president and CEO. "With this plan, and the flexibility to make changes as needed, we're confident we can meet our members' needs."
COVID-19 related scams are multiplying as fast as the virus, as crooks prey on isolation and fear during the pandemic. Scammers also have been posing as STCU, trying to trick you into giving out card numbers and other personal information.
Be strong! If you don't know the caller, hang up. If you don't recognize the hyperlink, do not click on it. If you didn't request the offer, delete it.
Law enforcement, consumer protection agencies, and STCU Fraud & Security experts remind us that:
- There is no currently available cure or treatment for COVID-19, so reject offers from strangers for vaccines, tests, or claims to treat it. See FAQs from the Food and Drug Administration.
- Your credit union or bank will NOT call, text, or email you, asking for your Social Security number, online banking credentials, or the security code on the back of your debit or credit card. Why? Because we already have that information! If you think you've been defrauded, call your financial institution immediately to block your cards and accounts from use.
- Social Security payments have not been delayed, as some fraudsters have claimed. See SSA alert.
- Centers for Disease Control, World Health Organization, and other agencies are not reaching out to you for information. Read WHO alert.
- Contribute only to established, accountable charities. Tips from Federal Trade Commission.
- Links in your email could release a computer virus into your device. Don't click on 'em! See FTC alert.
- Do not give out personal or financial information by text or email to anyone you don't know and trust. See Securities and Exchange Commission alert.
- Your deposits are secure and insured by NCUA or FDIC. Check FDIC alert.
Before you agree to anything, first consult with a trusted friend or an STCU member service presentative. For year-round advice about protecting yourself from a scam, look to the STCU money blog.
Looking for business resources? Visit our coronavirus business resources page.