Open hours, financial relief, and other help.
Most STCU branch locations are providing full service to members, with scheduling and social-distancing restrictions. Members needing financial relief can get help!
Locations and drive-throughs.
For the health and safety of our staff and members, STCU is operating under state COVID-19 regulations. Please expect some delays as we may limit the number of members in branch lobbies.
Drive-through lanes, however, are open at most locations and all external ATMs are available 24 hours a day. Before visiting any location, we recommend you consult the locations page for available hours.
Experiencing financial hardship during the pandemic? Let us know as soon as possible.
Consumer loans, credit cards, and mortgages
If you've experienced loss of income or other financial hardship during the pandemic, complete this form to request assistance from STCU's Financial Relief Solutions team. Although every situation is unique, STCU could defer loan payments and set up repayment programs to fit your budget.
Business payroll and operating expenses.
Federal assistance is available to many businesses experiencing financial stress. Learn how you can apply for the Economic Injury Disaster Loan (EIDL) or the Paycheck Protection Program (PPP) for help with lost revenue or the cost of payroll, rent, and utilities.
Manage your money from home.
Prefer to keep your distance? We understand. Try any of our easy-to-use options for safe and convenient access to your accounts from your home or device:
Online banking and the STCU mobile app.
- Check balances
- Pay bills
- Make transfers
- Deposit checks
- View statements
- Open accounts
- Send us a secure message
- Use mobile deposit to deposit checks from your phone
Use voice- or keypad-activated telephone banking to:
- Check your balances
- Transfer funds
- Search for cleared checks and deposits
- And more!
Coronavirus relief checks.
Visit the IRS "Get my payment" website to check your payment status or to speed up delivery of your check by providing your 10-digit STCU account number and the credit union's routing number (325182700). You'll need your 2019 or 2018 tax return to confirm your payment.
Distribution of coronavirus checks can take weeks or months. Log into your STCU online banking account to see if your check is coming. Open "Self-service > View pending direct deposits" to check for any pending direct deposits.
STCU does not cash stimulus checks from nonmembers. In addition, relief checks are not exempt, meaning they are subject to any levied garnishments, unpaid child support, and so on.
Those not eligible for the coronavirus relief checks, according to IRS, include anyone claimed as a dependent on another's taxes (such as college students, disabled adults, and senior citizens supported by their kids), as well as immigrants without Social Security numbers and babies born in 2020.
Visit the Coronavirus Tax Relief site for the latest information.
*Consult your tax advisor about the 2020 coronavirus checks from the IRS.
The credit union is one of the safest places to keep your money. All deposits at STCU are federally insured up to $250,000 per account by NCUA, and continue to earn dividends regardless of public health concerns or Wall Street panic. Learn how you can insure up to $2.5 million!
Should I withdraw extra cash?
Some people say you should withdraw cash to protect yourself during the coronavirus outbreak. We wonder, why? Read the STCU MyLife MyMoney blog to learn why withdrawing extra cash may actually be your worst possible move during a disaster.
Public health and safety.
STCU is designated as an "essential" business. Many of our employees are working from home, while others are serving members in our network of branch locations.
STCU employees follow the Centers for Disease Control guidelines for preventing the spread of illness, and our branch locations are receiving extra sterilization and hand sanitizer. We're also sterilizing back office areas for employees and increasing our orders of soap, paper towels, and sanitizers.
"Our first concern is the health and safety of our staff and members," said Ezra Eckhardt, STCU president and CEO. "With this plan, and the flexibility to make changes as needed, we're confident we can meet our members' needs."
COVID-19 related scams are multiplying as fast as the virus, as crooks prey on isolation and fear during the pandemic. Scammers also have been posing as STCU, trying to trick you into giving out card numbers and other personal information.
Be strong! If you don't know the caller, hang up. If you don't recognize the hyperlink, do not click on it. If you didn't request the offer, delete it.
Law enforcement, consumer protection agencies, and STCU Fraud & Security experts remind us that:
- There is no known cure or treatment for COVID-19, so reject offers from strangers for vaccines, tests, or claims to treat it. See FAQs from the Food and Drug Administration.
- No action is required for most people to receive a government stimulus check in the coming weeks. Ignore anyone who asks to verify your private financial information as a condition to receiving your check. See IRS and Better Business Bureau warnings.
- Your credit union or bank will NOT call, text, or email you, asking for your Social Security number, online banking credentials, or the security code on the back of your debit or credit card. Why? Because we already have that information! If you think you've been defrauded, call your financial institution immediately to block your cards and accounts from use.
- Social Security payments have not been delayed, as some fraudsters have claimed. See SSA alert.
- Centers for Disease Control, World Health Organization, and other agencies are not reaching out to you for information. Read WHO alert.
- Contribute only to established, accountable charities. Tips from Federal Trade Commission.
- Links in your email could release a computer virus into your device. Don't click on 'em! See FTC alert.
- Do not give out personal or financial information by text or email to anyone you don't know and trust. See Securities and Exchange Commission alert.
- Your deposits are secure and insured by NCUA or FDIC. Check FDIC alert.
Before you agree to anything, first consult with a trusted friend or an STCU member service presentative. For year-round advice about protecting yourself from a scam, look to the STCU money blog.
Reach out from home.
For your convenience, we offer multiple ways to get in touch with STCU. If you need help with anything you can:
Looking for business resources? Visit our coronavirus business resources page.