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A photograph of STCU's Moran Prairie Branch location.
A photograph of STCU's Moran Prairie Branch location.
A photograph of STCU's Moran Prairie Branch location.
media contact

Dan Hansen
(509) 344-2208
danh@stcu.org 

Walk-in traffic OK!

For the first time in more than a year, STCU has begun to reopen branch lobbies shuttered during the pandemic.

[april 27, 2021]

The openings mean members of our not-for-profit credit union can enjoy full service at most of STCU’s 28 branch locations.

On May 3, we reopened the lobbies of our Liberty Lake, Indian Trail, and Moran Prairie branch locations. On May 17, we are scheduled to reopen the lobbies of the Qualchan, Downtown Coeur 'd AleneSilver Lake, and South Valley branch locations.

If conditions allow, we will reopen all remaining lobbies by early summer. These are: Cheney, Hutton and Downtown Spokane, and Queensgate in Richland.

Appointments no longer needed.

STCU no longer requires members to make appointments to the lobbies of its Medical Lake, Ritzville, Othello, and Coulee City branch locations. STCU acquired those branch locations in December 2020 from Umpqua Bank, which had required appointments during the pandemic.

Because staff and members are following social distancing guidelines, appointments are no longer necessary. However, STCU continues to ask that masks be worn in all of its locations.

STCU encourages members to continue using digital tools like online banking and the STCU mobile app for most transactions, and to follow social distancing guidelines when visiting lobbies. STCU requests that masks be worn at all of its locations.

While the drive-throughs and ATMs have remained opened, STCU closed some of its lobbies early in the pandemic. The move allowed the credit union to shift resources to higher-volume branch locations, better accommodate social distancing, and provide more flexibility for staff scheduling as schools were shifting to remote learning.

The Indian Trail and Moran Prairie (pictured above) branch locations were among the earliest lobby closures, on March 23, 2020. Liberty Lake followed three weeks later, on April 13, 2020.

About STCU

STCU is a not-for-profit financial cooperative with more than 226,000 members and $4.3 billion in total assets.