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A photograph of STCU's Moran Prairie Branch location.
A photograph of STCU's Moran Prairie Branch location.
A photograph of STCU's Moran Prairie Branch location.
media contact

Dan Hansen
(509) 344-2208
danh@stcu.org 

Walk-in traffic OK!

For the first time in more than a year, STCU on Monday, May 3, will reopen its Liberty Lake, Indian Trail, and Moran Prairie branch lobbies.

[april 27, 2021]

Those openings mean members of the not-for-profit credit union can enjoy full service at 20 of STCU’s 28 branch locations. If conditions allow, STCU hopes to reopen its remaining lobbies by early summer. Those are: Cheney, Qualchan, South Valley, Hutton, and Downtown Spokane; Silver Lake and Downtown Coeur d’Alene in Idaho; and Queensgate in Tri-Cities.

Appointments no longer needed.

Starting Monday, May 3, STCU will no longer request that members make appointments to visit the lobbies of its Medical Lake, Ritzville, Othello, and Coulee City branch locations.

STCU acquired those branch locations in December 2020 from Umpqua Bank, which had started requiring appointments at the start of the pandemic. Because staff and members are following social distancing guidelines, appointments are no longer necessary. However, the credit union continues to ask that masks be worn in all of its locations.

STCU encourages members to continue using digital tools like online banking and the STCU mobile app for most transactions, and to follow social distancing guidelines when visiting lobbies. STCU requests that masks be worn at all of its locations.

While the drive-throughs and ATMs have remained opened, STCU closed some of its lobbies early in the pandemic. The move allowed the credit union to shift resources to higher-volume branch locations, better accommodate social distancing, and provide more flexibility for staff scheduling as schools were shifting to remote learning.

The Indian Trail and Moran Prairie (pictured above) branch locations were among the earliest lobby closures, on March 23, 2020. Liberty Lake followed three weeks later, on April 13, 2020.

About STCU

STCU is a not-for-profit financial cooperative with more than 226,000 members and $4.3 billion in total assets.