Equifax responds to data breach

[September 8, 2017]

Equifax, one of the nation's largest credit bureaus, announced September 7 that up to 143 million U.S. consumers have potentially had their personally identifiable information compromised. Equifax has business relationships with many credit unions and financial institutions, including STCU.

STCU remains vigilant in keeping your credit union data secure and confidental. Out of an abundance of caution, we may ask additional questions to verify member identity at our branch locations or if you call our Contact Center. This precautionary step has been recommended by industry groups, in light of the Equifax breach. We appreciate your patience.

Equifax response

Equifax is offering a way to determine if your information stored by the bureau may have been compromised. Equifax also offers everyone, regardless of whether their information may have been compromised, free enrollment for one year of identity theft and credit monitoring. Please read all disclosures carefully to ensure you understand your legal rights if you accept this offer.

STCU members may want to:

  • Go to the Equifax website to check if the company believes your information was included in the breach. You can then decide if you want to take advantage of Equifax fraud monitoring service after you have reviewed the offer.
  • Download the STCU mobile app to monitor your credit score. More
  • Register for real-time fraud alerts on STCU credit cards. More 
  • Continue to watch your accounts and report any unusual account activity to us at (800) 858-3750 as well as to any other financial institutions with which you are a member or customer.

If you have confirmed that your data has been compromised:

  • Consider placing a fraud alert on your credit report. This makes it so a business must verify your identity before it issues credit.
  • You may also want to consider a "credit freeze." If you do this, your credit information can only be accessed with the use of a PIN. This step can be an inconvenience when you apply for a loan or take other action that requires your credit score.

For more information on this particular data breach, visit the Federal Trade Commission's website.

For additional information about protecting yourself from financial fraud, visit the STCU Money Blog for articles on good security practices. For tips on logging into your accounts securely, visit our login security page.